Terms and Conditions for Dragon Root
Welcome to Dragon Root. These Terms and Conditions govern your use of our website and the services we provide. By accessing or using our online platform, you agree to be bound by these terms. If you disagree with any part of the terms, then you may not access our services.
1. Services Overview
Dragon Root specializes in providing premium pet food and supplies for reptiles. Our services include:
- Sourcing and distribution of exotic fruits, vegetables, and insects for reptile diets.
- Offering premium quality nuts, seeds, and grains tailored for omnivorous and herbivorous reptiles.
- Cultivation of rare herbs and root vegetables for medicinal and dietary supplementation.
- Provision of live and frozen feeders suitable for various reptile species.
- Guidance on terrarium setup and maintenance to ensure optimal living conditions.
- Custom diet planning for reptiles, available through consultation.
2. User Responsibilities
As a user of our online platform, you agree to:
- Provide accurate and complete information when making purchases or inquiries.
- Use our products and services responsibly and in accordance with all applicable laws and regulations.
- Understand that our advice on terrarium setup and diet planning is general guidance and should be adapted to the specific needs of your reptile(s) in consultation with a qualified veterinarian.
- Take responsibility for the well-being of any live feeders purchased from our site upon receipt.
3. Product Information and Availability
We strive to provide accurate descriptions and images of our products. However, variations may occur due to the natural origin of many of our items (e.g., live feeders, exotic fruits, and vegetables). Product availability is subject to change without prior notice. We reserve the right to limit the quantities of any products or services that we offer.
4. Pricing and Payment
All prices displayed on our online platform are in the local currency and are subject to change. Payment for all orders must be made in full at the time of purchase. We accept various payment methods as indicated on our site. You agree to pay all charges incurred by you or any users of your account at the prices in effect when such charges are incurred.
5. Shipping and Delivery
We endeavor to process and ship orders promptly. Delivery times and shipping costs will vary based on your location and the type of products ordered (e.g., live vs. frozen goods). Specific details regarding shipping policies, including any limitations on shipping live animals, will be provided at checkout or in our dedicated shipping information section. Dragon Root is not responsible for delays caused by third-party shipping carriers.
6. Returns and Refunds
Due to the perishable nature of many of our products (e.g., live feeders, fresh produce), certain items may not be eligible for return or refund. Please review our specific return and refund policy available on our website for detailed information regarding different product categories. Any claims for damaged or incorrect goods must be made within a specified period of receipt, as outlined in our policy.
7. Intellectual Property
All content on our online platform, including text, graphics, logos, images, and software, is the property of Dragon Root or its content suppliers and protected by copyright and intellectual property laws. You may not reproduce, distribute, modify, or create derivative works from any content without our explicit written permission.
8. Limitation of Liability
Dragon Root shall not be liable for any direct, indirect, incidental, special, consequential, or punitive damages, including but not limited to, loss of profits, data, use, goodwill, or other intangible losses, resulting from (i) your access to or use of or inability to access or use our service; (ii) any conduct or content of any third party on our service; (iii) any content obtained from our service; and (iv) unauthorized access, use, or alteration of your transmissions or content, whether based on warranty, contract, tort (including negligence) or any other legal theory, whether or not we have been informed of the possibility of such damage, and even if a remedy set forth herein is found to have failed of its essential purpose.
9. Governing Law
These Terms shall be governed and construed in accordance with the laws of Singapore, without regard to its conflict of law provisions.
10. Changes to Terms
We reserve the right, at our sole discretion, to modify or replace these Terms and Conditions at any time. If a revision is material, we will try to provide at least 30 days' notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion. By continuing to access or use our service after those revisions become effective, you agree to be bound by the revised terms.
11. Contact Information
If you have any questions about these Terms and Conditions, please contact us:
Dragon Root
110 Paya Lebar Road,
#08-05 Ascent building,
Singapore, Singapore, 409009
Singapore